Light Rail Passes Me By

6am and I'm waiting at Japantown-Ayer station. Right rails pulls up to the stop, slows down, then keeps going. Unless the driver was drunk there is no way he could have missed me standing there in the well-lit station.

So as usual I take my only recourse and call to make a complaint. I tell the operator what happened and that I want to lodge complaint, and I get something to the effect of: "Ok the next train in coming at ... bye." I stop her with a "Wait! I wanted to file a complaint!" Oh well sir, you'll need to wait on hold because my computer is not ready. So I sit on hold for ten minutes. Shouldn't the computer be ready? After finishing, I ask for a supervisor to call me back and explain what happened. I get a: "We don't do that." So I ask to speak to her supervisor.

I knew this, and confirmed it with the supervisor "Paula", operators are supposed to ALWAYS offer a reference number (a reference number is proof that a complaint was filed) when a complaint is lodged, or get the complainant's number and call them back with a number. So the first operator I spoke to was blowing me off. If I'd let it go, no complaint would have been filed.